Scammers are getting more and more creative – How to spot a suspicious message

Topics

• YTK

There is a lot of talk about scams and phishing messages, but the high number of scams means that they are often difficult to identify. Recognising a scam message is an important skill that all of us need, Matti Laakso, Information Security Manager at the YTK Unemployment Fund reminds us.

How common are scam attempts?

“Scam attempts in the name of different organisations are very common. Tens of millions of euros are swindled from Finns every year. Roughly speaking, money is always behind the scam, especially when it targets individuals. Scams targeting companies or organisations also involve fishing for access to systems.”

What is the YTK doing to prevent fraud attempts in its name?

“We have very high standards of security as a matter of principle. We are constantly improving our security. Staff training is also essential. When we are informed of a scam message, we take it apart and train our staff with case studies and real cases.

In practice, however, organisations have little means to prevent scam messages being sent in their name, as there are many ways for criminals to carry out scam attempts. It is impossible to prevent scam attempts completely.”

What should you do if you suspect a message sent in the name of the YTK is fake?

“Please contact us immediately via OmaYTK or, for example, by phone if you have any doubts about the authenticity of the message. We will also need some form of proof of the message so that we can investigate. For example, a screenshot or photo will help us to assess whether the message really came from us or whether it is a scam.”

Did you receive a suspicious message? Pay attention to these things:

1. Do you recognise the sender of the message?
2. Are you expecting a message like this from this sender?
3. Is the message trying to appeal to you or promising significant benefits?
4. Does the message demand urgent or compulsory action?
5. What kind of links does the message contain?
6. What kind of attachments does the message contain?
7. Is the message caught in the spam filter?

Make sure your own devices, such as your computer or phone, have all the latest updates. This will help you protect yourself against malicious attachments and other security gaps. Also make sure all your devices have antivirus protection to catch malicious files.

Do this if you suspect or realise you have been scammed:

• Consider what information you have provided. Where and when did you provide the information?
• Immediately contact the source of the alleged message or contact.
• Based on the information you have provided, you may also have reason to contact other parties. For example, if you have provided your credit card details, contact your bank immediately. If you have provided your personal identity number, see the Suomi.fi guide to data leaks for instructions.
• Don’t wait around. It is important to act as quickly as possible.

It is important to remember that anyone can be scammed. It’s human nature and there are many cases every year. Often, accidents happen when you are in a hurry, tired or stressed.

It’s a good idea to talk to people you know or even a family member. There is no shame in being scammed. Talking about it will make others more aware of what is happening and remind them of the importance of being vigilant.